FAQ

Frequently Asked Questions

What is Travonda.com for?

Introducing Travonda Mobile App and Website, the Newest Marketplace to Search, Book and Explore Adventure Activities by Destinations and Adventure Service Providers all around the globe. We facilitate Customers Instantly Book Activities directly from Suppliers within few clicks.

Please carefully read our Terms of use , before using Travonda Platform, which is the only basis on which you may use our services.

How do I Book and Pay?

Once you have decided to book an activity, pick your preferred method of payment, depending what is offered in your region, for example Visa, Mastercard, Amex. Fill in your personal details and the billing details and click confirm. The system will then interact with the payment infrastructure to obtain authorisation for the transaction. Once the transaction is successful, you will receive the ticket via email and to your Travonda user account.

How do I Check In?

On the activity Check in location, submit the printed ticket or the e ticket to your activity Supplier in order to verify your ticket. Once the verification process is done, you will receive the booked service by your Supplier.

How do I get customer care once you have booked?

After the payment, you will receive the ticket via email and to your Travonda user account. We highly recommend that you place the email in a secure online folder accessible from mobile and also keep a printed copy when you are travelling. The ticket contains the Activity details, Ticket verification code and Customer Care Details of the Activity Supplier.

How do you Modify or cancel a Booking?

You are able to cancel a booking using the ‘cancel’ function at your user account, once a booking has been made. The booking might be fully refundable or might be subjected to cancellation fees depending on the supplier cancellation policy. Travonda will refund your payment back to your account within 2 to 5 days, and you will be notified.

Modification can only be made by contacting Supplier directly.

How do I Report Supplier ‘No Show’?

If the Supplier do not show up at the check in location provided in the ticket due to negligence or any other reason, you can report to the Travonda Helpline.

How do I report an error on the site?

We strive to provide a best in class online activity booking service. Large software applications such as Travonda.com and its underlying systems and associated infrastructures are complex and has to be managed to avoid and minimize any issues that arise through for example use, system or software updates, network and infrastructure issues and human error.

Our quality assurance team will highly appreciate your assistance in reporting any item of concern.

Any other Questions?

If you feeling you didn’t get your questions answered, Please feel free to contact our Customer Care via Contact Us.





Note:

This FAQ must be read with the Terms of use of Travonda and it is not intended to deviate from the Terms of Use. If there is any deviation between the two documents that has to be determined, then the Terms of Use is the final authority.

Version 1.0

Last Updated : 01/08/2018