Supplier FAQs

What is for?

Introducing Travonda Mobile App and Website, the Newest Marketplace to Search, Book and Explore Adventure Activities by Destinations and Adventure Service Providers all around the globe. We facilitate Customers Instantly Book Activities directly from Suppliers within few clicks.

Please carefully read our Terms of use , before using Travonda Platform, which is the only basis on which you may use our services.

How do I become a Supplier?

Simply complete our online registration process at Registrations. Once you have submitted your property details, we will send the Supplier account login details to your email after the review process.

Who can become a Supplier?

An individual or a company which provides Adventure related services can be registered as a Supplier. The Supplier should be well experienced, approved registered or licensed entity to provide such services. In addition supplier should accept Travonda Supplier Terms and Conditions at the supplier registration process.

How can I manage my property?

You can manage your property at Supplier Extranet mobile and website platforms from anywhere, anytime.

How do I offer my Services?

You can add property details, photos, activity details, prices and availability at the Supplier extranet account. Once you have published your activities, it will be available to book through our mobile and website platforms.

How do I get Bookings?

Customers can book your activities by making a full online payment. We will charge the full amount from the Customer upfront. Once a booking is made, you will be notified by an email, and at the Supplier Extranet. Also the Customers will receive the booked tickets, which contains booking details, and Supplier contact information.

How do I get Paid?

Once you have provided the booked services successfully to your customers, we will send the booking payments to your bank account within 1 to 5 working days after deducting Travonda commissions.

Is there a Cancellation Policy?

If a Customer cancels a booking, Customer will be charged according to the Supplier cancellation policy and the balance will be refunded. Supplier have the option to select cancellation fee percentage at the point of adding rates and availability for the services.

If Supplier cancels a booking, the total amount will be refunded.

Is Travonda Free?

You will only pay for the bookings made. Travonda commissions will be 10% per booking.

Can I use Travonda as my Booking Engine?

Yes! And it's free. You can add your Travonda supplier profile link at your personal website reservations page. This helps you to receive secure payments and manage your bookings and offers at one place.

What is Supplier Extranet?

Supplier Extranet helps you to manage property details, offer services, add rates and availability, manage bookings, track performance, get reports and invoices. The Supplier Extranet can be accessed through our Supplier Extranet Mobile app and website platforms.

How do I report an error on the site?

We strive to provide a best in class online activity booking service. Large software applications such as and its underlying systems and associated infrastructures are complex and has to be managed to avoid and minimize any issues that arise through for example use, system or software updates, network and infrastructure issues and human error.

Our quality assurance team will highly appreciate your assistance in reporting any item of concern.

Any other Questions?

If you feeling you didn’t get your questions answered, Please feel free to contact our Customer Care via Contact Us

Version 1.0

Last Updated : 05/10/2018018